When you inquire about or book a trip with EurotourClub, we collect certain personal information necessary to process your request and provide you with safe and personalized travel services. Depending on how you interact with us and the services you use, we may collect the following information:
- Your full name, date of birth, gender, title, mailing address, phone number, email address, emergency contact details, dietary preferences, height and weight, travel insurance information, passport details (including nationality and place of birth), and a copy of your passport.
- We may also collect medical or health-related information, such as pre-existing medical conditions, vaccination status, disabilities, required medications (e.g., those needing refrigeration), and food allergies. Some of this information may be considered sensitive under applicable data protection laws.
- Any additional information you voluntarily provide during the booking process to help us determine whether a trip is suitable for you.
We also process and store records of the products and services you have inquired about or purchased from us. In addition, we may collect travel-related details (such as flight or accommodation information) that you booked through our partners or third parties if they share that information with us to coordinate your trip.
If EurotourClub assists you with a visa application for countries that require additional documentation (such as China, Iran, or Russia), you may be asked to provide further information, including your occupation, marital status, employment and education history, and certain family details (for example, spouse or children’s names).
When you visit our website, we automatically collect some technical information, such as your IP address, browser type, operating system, and other device identifiers, as well as data about how you use our website. Please see our separate Cookies Policy for details.
We may also receive information about you from other sources, including our travel partners, affiliate programs, service providers, and travel agents. For example, when you book a EurotourClub experience through a partner website or mobile app, that partner may share your booking details with us to complete your reservation.
Travel providers such as hotels, transportation companies, or local operators may also share information with us to ensure proper booking management, respond to support requests, or resolve disputes related to your reservation.
If you link your EurotourClub account with a social media account (e.g., Facebook or X), you may allow data to be shared between us and that platform. You can control or revoke this connection at any time in your account settings.